William Manoto may have to cancel his trip to Lesotho in September with his son, as Umgeni Road Home Affairs told him to return to October to request a passport from his son.
Manoto had twice worked to go to the Interior office and, on both occasions, he was told that the system was offline and that he had to return another day.
"I really need this passport because we are going to travel to Lesotho in September, to visit my son's mother."
On his last trip to the Interior, he was given a ballot paper indicating that he should return on October 15.
Leela and Harry Naicker had gone to Pinetown's Interior Offices to pick up their smart ID cards, when they set the same line "the system is offline."
They returned last Wednesday and they said the same again. The elderly couple was in the interior, very early, had paid R30 to park and sat on long queues.
"We came home without our smart identification cards," said Leela.
He said there were a multitude of people waiting with their babies and the elderly. "IT services are also bad because they are always offline," he added.
Last week, the Association of Public Officials said that Interior workers should not be blamed for poor service, as there has recently been an increase in the number of people in the area, # Indoors
"The staff can not process applications because the entire system is automated and no work can be done when the system is offline," said the PSA statement.
The union said it would write to the Interior Minister and ask for solutions to current problems.
The department could not answer a list of questions that the Daily News sent last week. Among the questions that were asked, he mentioned why the system was constantly offline after updates were made recently, and why Manoto was told to return to October.
Last Monday, Deputy Interior Minister Njabulo Nzuza made a surprise visit to the Umgeni Road branch. He promised that he would turn things to the branch.
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