When they boarded the plane that would bring them home after a vacation, Taylor found themselves with a nasty surprise.
The family had paid $ 1,600 for flying last June with the TUI Maó airline, on the Spanish island of Menorca, in Birmingham, in the United Kingdom.
They had their passages to tackle and their seating numbers were 41 D, E i. But in his place, not more had 1 Empty space under the signs.
The family recently had their problem in the program Rip Off Britain: Holiday, From BBC One.
"All three of us watched one on the other as saying" Where did our seats put in? ", Said Paula Taylor.
Once all the passengers approached, there was only one free seat on the plane.
This was occupied by Taylor's daughter, Brooke, while her parents occupied folding seats in the crew's area.
But once the flight took off, the crew began to serve food and other items that were kept behind these seats, so Taylor's marriage had to leave here and sit on the floor, in the space in which they had been their seats.
Brooke joined, since he did not want to sit alone.
The family says the aircraft crew thanked them for their understanding.
But Paula Taylor says she received insufficient help when she reported the incident to TUI and offered her a goodwill gesture of $ 38.
After the family contacted the program Rip Off Britain, YOU will refund the full tickets rates.
He also explained that the seats allocated to the family were not available due to an "last minute aircraft change" and that the alternative plane I had a different seating configuration.
The airline said "I was sorry for the way I had run the situation," and would be in contact with the family directly to apologize.
The Civil Aviation Authority of the United Kingdom is investigating the case and, according to the BBC, you would contact TUI to ask for an explanation.
This body maintains that, although passengers can sit on the seats of the crew under certain conditions, You do not have to leave without place during any stage of the flight.