Friday , August 12 2022

These secrets of quality of the airlines will improve your next flight



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Last week, researchers from Wichita State University and the Embry-Riddle aeronautical university launched the surveillance program Quality ratings of airlines (AQR). Yesterday, the team responsible for valuations sat in an exclusive conversation with me to explain what the scores meant. Your airline secrets can help you get a smoother flight this year.

In case you do not find it, the Qualification of the 2018 airline presented to Delta Air Lines the first place, followed by JetBlue Airways and Southwest Airlines. Spirit Airlines, American Airlines and Frontier Airlines arrived in the last resort.

The team behind the quality ratings of the airline company: Erin Bowen, a professor of psychology at the Embry-Riddle Aeronautical University, Brent Bowen, co-founder of AQR, co-author and professor of aeronautical science and assistant at the " 39; Kaetlyn Blocker research.

Christopher Elliott

These exclusive secrets of airline quality qualification can help you achieve a smoother flight this year.

These secrets of the air lines were in the room of the courtroom

But what left the researchers in the floor of the courtroom? Very, it turns out. Peculiarly, there is a disparity between the performance and the perception of the airlines. A look closer to this difference, as well as a series of current events, can indicate the best and worst airlines to fly this summer, at least when it comes to quality.

A look behind the AQR curtain also shows the manageable level of quality of airline companies for passengers and, perhaps, for airline companies.

I met the research team in Prescott, Arizona, near the Embry-Riddle campus. The team had just finished its successful AQR success. One of its internal success measures is the number of people who download their full report. Last year, about 2,600 users downloaded the report. On Friday, not even five days after the launch of the report, they had registered more than 5,000 downloads.

A disparity between performance and perception

Every year, AQR researchers ask passengers of airline companies their perceptions about the quality of airlines. (You can carry out the online survey for 2019 now.) The results, which are not publicly reported, rarely adjust to the AQR. For example, when asked to name its preferred operator in 2016, passengers said that their preferred airline was the southwest. It was placed in the sixth place of the AQR.

"However, when reviewing the passenger preference data for the last two years, this order has changed," says Erin Bowen. "Now reflects more closely the AQR ranking."

Below is the preference ranking for current passengers, with AQR results in parentheses.

1. Delta (1)

2. Southwest (3)

3. America (8)

4. JetBlue (2)

5. United (6)

6. Alaska (4)

7. Spirit (7)

8. Hawaiian (5)

9. Frontier (9)

Erin Bowen explained that the difference between what passengers think and what airlines' performance data say could be explained by commercialization. In the last few years, Southwest Airlines remained at the forefront of passenger preference ratings, even when performance & nbsp; fell at a peak. And other larger airlines, with well-traded loyalty programs such as the United States and the United States, tended to improve passengers, even when they acted poorly.

The airline secret: The best airlines in America are probably not yours think They are the best. And it is possible that you find a lower rate on an operator that works better but that is not so aggressively marketed.

Do loyalty programs distort the quality of airlines?

The researchers were baffled by the performance of American Airlines. The airline was the third favorite among the passengers, but the eighth of performance, the lowest of an inherited carrier. Even Spirit Airlines has surpassed it this year. And, nevertheless, one of the researchers admitted freely that he came out of his way to pick miles at American Airlines.

"Loyalty programs give you one thing," says Brent Bowen, co-author of the AQR. "Then there are two."

Of course, loyalty programs for airlines are designed to encourage people to pay more for their tickets in a desperate effort to collect enough miles for a "free" flight. They create legions of loyal blind customers who are willing to overlook the low results and poor service.

But, to what extent are loyalty programs distorting the perception of an airline? American Airlines, for example, reported revenues for charges and the sale of frequent miles It increased 6.3 percent to 712 million dollars in 2018, mainly due to an increase in loyalty revenues.

Is it that these airlines have loyalty programs or loyalty programs that airlines operate? Perhaps if you eliminate the programs, the perception of the quality of airlines will align more closely with reality.

One thing that researchers agreed: loyalty programs, at least in their current form, are unsustainable. Any unhappy flying public will start losing interest in collecting kilometers or airlines that will cut the programs to the point of investment. But it can not continue like this.

The airline secret: If, in fact, the handwriting is on the wall for loyalty programs, it can be a good time to take advantage of these kilometers of a ticket – and move on to a more sensitive payment system than the car affinity card.

Who are the winners and losers of 2019?

Are the results of the AQR this year, which are based on 2018 data, to predict the quality of your summer flight? They can do it.

The current controversy of 737 Max, according to the researchers, will affect Southwest Airlines more. Southwest operates 34 aircraft. This, combined with one bitter dispute with his mechanics, it will probably have repercussions on customer service. The biggest impact will be on consumer complaints, which the airline must inform the Department of Transportation and which is used to determine the AQR.

"Southwest will decrease in 2019," predicted Brent Bowen.

Among its other predictions: Alaska Airlines will continue to perform well, as it deals with the consequences of its merger with Virgin America. Normally, an airline takes about three years to recover from a merger, but it can sometimes take a lot longer. Americans will also continue to pursue the lower part of the ranking and could die in the past year 2019. This would be the first for a legacy carrier.

The researchers were also "a bit" confident that Delta would keep its first place in 2019.

The airline secret: If you want to have a good flight this summer, consult the AQR winners of this year. If you consider the monthly performance data for the first three months of the year, they would be virtually unchanged.

If there is a lesson to learn from the history of AQR, it is that the perception of the quality of the airport does not always coincide with the performance. Personal preferences and highly commercialized loyalty programs can, and may, distort reality. But if you want a reliable indicator of flight quality this summer, the AQR 2018 is a good place to start.

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Last week, researchers from the Wichita State University and the Embry-Riddle Aeronautical University launched the air quality quality ratings (AQR) that were closely watched. Yesterday, the team responsible for valuations sat in an exclusive conversation with me to explain what the scores meant. Your airline secrets can help you get a smoother flight this year.

In case you do not find it, the 2018 airline's quality rating showed Delta Air Lines the first place, followed by JetBlue Airways and Southwest Airlines. Spirit Airlines, American Airlines and Frontier Airlines arrived in the last resort.

The team behind the quality ratings of the airline company: Erin Bowen, a professor of psychology at the Embry-Riddle Aeronautical University, Brent Bowen, co-founder of AQR, co-author and professor of aeronautical science and assistant at the " 39; Kaetlyn Blocker research.

Christopher Elliott

These exclusive secrets of airline quality qualification can help you achieve a smoother flight this year.

These secrets of the air lines were in the room of the courtroom

But what left the researchers in the floor of the courtroom? Very, it turns out. Peculiarly, there is a disparity between the performance and the perception of the airlines. A closer look at this difference, as well as a series of current events, can indicate the best and worst airlines to fly this summer, at least when it comes to quality.

A look behind the AQR curtain also shows the manageable level of quality of airline companies for passengers and, perhaps, for airline companies.

I met the research team in Prescott, Arizona, near the Embry-Riddle campus. The team had just finished its successful AQR success. One of its internal success measures is the number of people who download their full report. Last year, about 2,600 users downloaded the report. On Friday, not even five days after the launch of the report, they had registered more than 5,000 downloads.

A disparity between performance and perception

Every year, AQR researchers are asking airline passengers for their perception of the airline's quality. (You can carry out the online survey for 2019 now.) The results, which are not publicly reported, rarely adjust to the AQR. For example, when asked to name its preferred operator in 2016, passengers said that their preferred airline was the southwest. It was placed in the sixth place of the AQR.

"However, when reviewing the passenger preference data for the last two years, this order has changed," says Erin Bowen. "Now it reflects more closely the AQR rankings".

Below is the preference ranking for current passengers, with AQR results in parentheses.

1. Delta (1)

2. Southwest (3)

3. America (8)

4. JetBlue (2)

5. United (6)

6. Alaska (4)

7. Spirit (7)

8. Hawaiian (5)

9. Frontier (9)

Erin Bowen explained that the difference between what passengers think and what airlines' performance data say could be explained by commercialization. In recent years, Southwest Airlines has been in charge of the preferential classifications of passengers, even when the yield fell at a peak. And other larger airlines, with well-traded loyalty programs such as the United States and the United States, tended to improve passengers, even when they acted poorly.

The airline secret: The best airlines in America are probably not yours think They are the best. And it is possible that you find a lower rate on an operator that works better but that is not so aggressively marketed.

Do loyalty programs distort the quality of airlines?

The researchers were baffled by the performance of American Airlines. The airline was the third favorite among the passengers, but the eighth of performance, the lowest of an inherited carrier. Even Spirit Airlines has surpassed it this year. And, nevertheless, one of the researchers admitted freely that he came out of his way to pick miles at American Airlines.

"Loyalty programs give you one thing," says Brent Bowen, co-author of the AQR. "Then they take two."

Of course, loyalty programs for airlines are designed to encourage people to pay more for their tickets in a desperate effort to collect enough miles for a "free" flight. They create legions of loyal blind customers who are willing to overlook the low results and poor service.

But, to what extent are loyalty programs distorting the perception of an airline? American Airlines, for example, reported revenue for fees and the sale of frequent flyovers increased 6.3 percent to $ 712 million in 2018, mainly due to higher loyalty revenues.

Is it that these airlines have loyalty programs or loyalty programs that airlines operate? Perhaps if you eliminate the programs, the perception of the quality of airlines will align more closely with reality.

One thing that researchers agreed: loyalty programs, at least in their current form, are unsustainable. Any unhappy flying public will start losing interest in collecting kilometers or airlines that will cut the programs to the point of investment. But it can not continue like this.

The airline secret: If, in fact, the handwriting is on the wall for loyalty programs, it can be a good time to take advantage of these kilometers of a ticket – and move on to a more sensitive payment system than the fine affinity card that you are loading.

Who are the winners and losers of 2019?

Are the results of the AQR this year, which are based on 2018 data, to predict the quality of your summer flight? They can do it.

The current controversy of 737 Max, according to the researchers, will more affect Southwest Airlines. Southwest operates 34 aircraft. This, combined with a bitter dispute with your mechanics, will probably have repercussions on customer service. The biggest impact will be on consumer complaints, which the airline must inform the Department of Transportation and which is used to determine the AQR.

"The southwest will diminish in 2019," predicted Brent Bowen.

Among its other predictions: Alaska Airlines will continue to perform well, as it deals with the consequences of its merger with Virgin America. Normally, an airline takes about three years to recover from a merger, but it can sometimes take a lot longer. Americans will also continue to pursue the lower part of the ranking and could die in the past year 2019. This would be the first for a legacy carrier.

The researchers were also "a bit confident" that Delta would keep its first place in 2019.

The airline secret: If you want to have a good flight this summer, consult the AQR winners of this year. If you take into account the monthly performance data for the first three months of the year, they would be virtually unchanged.

If there is a lesson to learn from the history of AQR, it is that the perception of the quality of the airport does not always coincide with the performance. Personal preferences and highly commercialized loyalty programs can, and may, distort reality. But if you want a reliable indicator of flight quality this summer, the AQR 2018 is a good place to start.

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