Saturday , August 20 2022

"BEST SERVICE OF CUSTOMER 2019" for the first time in Tunisia a reward for the companies of services to the client with a superior performance!



The first award ceremony of the Red & Blue logo "BEST SERVICE OF CLIENTS" took place on Thursday, April 12, at the Villa Didon Carthage hotel, which rewarded 5 companies that stood out from their competitors with a Especially efficient customer service.

"As of today, the Tunisian consumer can identify companies that place the comfort of their users at the center of their strategies much faster, just looking for our red and blue logo," said Ismail Ben Miled.

"For this first edition we have awarded Companies of 5 categories of different universes, Telecommunications, Retail, Insurance, Fragrance distribution and luxury cosmetics, the theme of food waltzes and gifts," continues.

"We are laying the foundations this year of an ambitious competition with a solid and intransigent methodology that is based on data from an independent company that can be consulted on request. The winners of this edition can be proud to show the logo of "Better customer service".

Today the consumer can be lost in a highly competitive saturated market, his attention is demanded by a growing number of indescribable promotions, we propose an independent label to guide the consumer in a clear and simple way to suppliers of services that offer the service. the most effective client.

Our approach is ambitious, authentic and effective

Let's try all the proposed channels (phone, mysterious shopping in stores, social networks and website) to inform and take care of consumers' questions and complaints and to put almost all operators in competition in a sector to a lesser extent, of the market, even if they are not registered.

We completed this ambitious study with a face-to-face survey on customer satisfaction and the perceived quality made in a representative sample of the population of all the governments of the country.

We offer the most authentic image of the performance of the relationship with the customers within each industry.

We have entered the consumer society, our lives are rated for our purchases and marked by our interactions with service providers or distributors.

This approach has a strong impact, a commercial argument of weight for the conversion of prospects or loyalty of customers through the ephemeral price war strategy, which is inversely degraded to the global average of profits. newspapers, jobs and user experience.

For the companies that participate in the contest, "Better customer service" represents a true point of sale and an irrefutable marketing tool, since the label gives direct voice to consumers and that better than consumers to give a reliable opinion and comment on the experience. credible

This year more than 2,400 citizens voted in Tunisia for their favorite companies, all the combined categories.

How it works? The participation process is simple and requires 4 steps:

  1. Register of companies that want to compete.

  2. National survey of 2400 consumers followed by an audit of the main customer service channels attended by listed companies. We independently study the sectors of at least two thirds of the market, taking into account, first of all, companies with the largest and least important market share. In most cases, 100% of companies in their sector are studied independently of the inscriptions.

  3. A winner is designated by category.

  4. Award ceremony.




Ooredoo Tunisia



Sale of cosmetics and luxury perfumes


Issue of checks and food services



GAT insurance

for sure

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