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48% of vehicle owners in Saudi Arabia are unhappy



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Sulaiman: Private sector employees are more satisfied than their government counterparts

The results of the survey on the behavior and perception of consumers regarding vehicle insurance products in the Kingdom revealed that there is a high level of dissatisfaction with insurance companies and prices, with 48% of respondents in the questionnaire that they are not at all satisfied with the prices of the insurance vehicle.

A survey conducted by Digital Research (DRC) in partnership with its "security" that competitive prices, the speed of access to compensation, the security and the renewal of forms, are the most important motive for insurance selection.

Valid Al-Sulaiman, Director of Digital Research, said the study showed that 47% of the sample somewhat understood the insurance policy, 85% of students and 87% of unsatisfactory prices, while 89% insurance from third parties The cost of insurance of their vehicles is between SR 501 and SR 2.000, and 75% of those with comprehensive insurance said that insurance costs for their vehicles exceed SR 2.000.

64% of employees in the private sector are not satisfied with the insurance companies, 79% are dissatisfied with prices, and 79% have insurers, of which 68% are dissatisfied with prices. While the number of people with comprehensive insurance was 21%, 54% of them are not satisfied with prices.

The results show that there is a high level of dissatisfaction with insurance companies and prices and that the level of satisfaction of employees in the private sector is relatively higher than other professions. The percentage of satisfaction with prices is 24%, compared to 14% for civil servants and 9% for students. The satisfaction of the insurance company is 23, 13 and 12% for the three categories, respectively.

According to the motives for purchasing insurance, the price and reputation of the company were the most important motive for buying, 56% for prices, then the company's reputation for 13%.

(19%), trust (13%) is one of the most important characteristics of the insurance companies that need it, and 40% said that safety is one of the most important reasons for insurance of vehicles, while 31% is the reason for their insurance is compulsory insurance .

The study was conducted through an electronic survey published on various social networking platforms, from October 21 to November 3, with the aim of identifying consumer behavior and perceptions about car insurance products in the Kingdom, and helping insurance companies and related parties understand the preferences Customer services are enhanced , and 99% of the participants were men, and the percentage of women participants was only one percent.

Study: 48% of vehicle owners in Saudi Arabia are not satisfied with prices


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The results of the survey on the behavior and perception of consumers regarding vehicle insurance products in the Kingdom revealed that there is a high level of dissatisfaction with insurance companies and prices, with 48% of respondents in the questionnaire that they are not at all satisfied with the prices of the insurance vehicle.

A survey conducted by Digital Research (DRC) in partnership with its "security" that competitive prices, the speed of access to compensation, the security and the renewal of forms, are the most important motive for insurance selection.

Valid Al-Sulaiman, Director of Digital Research, said the study showed that 47% of the sample somewhat understood the insurance policy, 85% of students and 87% of unsatisfactory prices, while 89% insurance from third parties The cost of insurance of their vehicles is between SR 501 and SR 2.000, and 75% of those with comprehensive insurance said that insurance costs for their vehicles exceed SR 2.000.

64% of employees in the private sector are not satisfied with the insurance companies, 79% are dissatisfied with prices, and 79% have insurers, of which 68% are dissatisfied with prices. While the number of people with comprehensive insurance was 21%, 54% of them are not satisfied with prices.

The results show that there is a high level of dissatisfaction with insurance companies and prices and that the level of satisfaction of employees in the private sector is relatively higher than other professions. The percentage of satisfaction with prices is 24%, compared to 14% for civil servants and 9% for students. The satisfaction of the insurance company is 23, 13 and 12% for the three categories, respectively.

According to the motives for purchasing insurance, the price and reputation of the company were the most important motive for buying, 56% for prices, then the company's reputation for 13%.

(19%), trust (13%) is one of the most important characteristics of the insurance companies that need it, and 40% said that safety is one of the most important reasons for insurance of vehicles, while 31% is the reason for their insurance is compulsory insurance .

The study was conducted through an electronic survey published on various social networking platforms, from October 21 to November 3, with the aim of identifying consumer behavior and perceptions about car insurance products in the Kingdom, and helping insurance companies and related parties understand the preferences Customer services are enhanced , and 99% of the participants were men, and the percentage of women participants was only one percent.

November 13, 2018 – 5 Rab-al-Avval 1440

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Sulaiman: Private sector employees are more satisfied than their government counterparts

The results of the survey on the behavior and perception of consumers regarding vehicle insurance products in the Kingdom revealed that there is a high level of dissatisfaction with insurance companies and prices, with 48% of respondents in the questionnaire that they are not at all satisfied with the prices of the insurance vehicle.

A survey conducted by Digital Research (DRC) in partnership with its "security" that competitive prices, the speed of access to compensation, the security and the renewal of forms, are the most important motive for insurance selection.

Valid Al-Sulaiman, Director of Digital Research, said the study showed that 47% of the sample somewhat understood the insurance policy, 85% of students and 87% of unsatisfactory prices, while 89% insurance from third parties The cost of insurance of their vehicles is between SR 501 and SR 2.000, and 75% of those with comprehensive insurance said that insurance costs for their vehicles exceed SR 2.000.

64% of employees in the private sector are not satisfied with the insurance companies, 79% are dissatisfied with prices, and 79% have insurers, of which 68% are dissatisfied with prices. While the number of people with comprehensive insurance was 21%, 54% of them are not satisfied with prices.

The results show that there is a high level of dissatisfaction with insurance companies and prices and that the level of satisfaction of employees in the private sector is relatively higher than other professions. The percentage of satisfaction with prices is 24%, compared to 14% for civil servants and 9% for students. The satisfaction of the insurance company is 23, 13 and 12% for the three categories, respectively.

According to the motives for purchasing insurance, the price and reputation of the company were the most important motive for buying, 56% for prices, then the company's reputation for 13%.

(19%), trust (13%) is one of the most important characteristics of the insurance companies that need it, and 40% said that safety is one of the most important reasons for insurance of vehicles, while 31% is the reason for their insurance is compulsory insurance .

The study was conducted through an electronic survey published on various social networking platforms, from October 21 to November 3, with the aim of identifying consumer behavior and perceptions about car insurance products in the Kingdom, and helping insurance companies and related parties understand the preferences Customer services are enhanced , and 99% of the participants were men, and the percentage of women participants was only one percent.

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