The Fitbit app has been inactive for five hours and countless, leaving users unable to see their sleep, heart rate and activity statistics, or access training and meditation sessions. Those who log out of the application cannot log back in.
The company is aware of the problem and says it is currently working on a solution, but so far there is no deadline. We contacted Fitbit for feedback.
DownDetector shows that users around the world started reporting issues at 12:00 GMT (7:00 EST), when the app started not connecting to Fitbit servers.
The editors of Android Authority and TechRadar have found that even though the app’s interface loads at first, the modules don’t show up and the data doesn’t sync with their devices. Widgets for step counting, calories, minutes in the hotspot, and floors up remain blank.
All other users have logged out and cannot log in again. Instead, they receive the error message “Fitbit.com is not available. Please try again later.” It is also not possible to log in to the Fitbit.com website to view your dashboard.
Without the app, it is impossible to review sleep scores, activity trends, and SpO2 readings. Fitbit Premium users will not be able to access their workout catalog, including the new Deepak Chopra meditation sessions added last week.
Fitbit devices will also not be able to receive firmware updates until the issue is resolved. These include the new blood oxygen saturation app for the Fitbit Charge 4, which is slated to be developed over the next few days.
Fitbit has acknowledged the disruption of its Twitter account and says it is working on a solution.
We’ve identified a technical issue that was disrupting Fitbit’s services, and we’re working to resolve it. Thanks for your patience.March 3, 2021
Still, the issue does not seem to be universal; some Fitbit smart scale owners have reported that they can’t sync their weight and body composition data, but TechRadar’s home editor can use the app with their scale normally.
What should you do?
For now, all you can do is wait. Do not reinstall the application or disassemble the watch; although it is often recommended as a way to resolve issues, this particular issue is on the server side, not on the phone, and you will not be able to log back in or reconnect the device until it is resolved.
While the interruption is inconvenient, it should not cause long-term problems. Your data may not be synced with the app right now, but it is not lost; it will still be stored on your fitness tracker or smart scale and uploaded to the app once the Fitbit servers are back online. When that happens, you can expect your stats to sync with third-party services like Strava.
More to follow
Via Android Authority